We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] How do I modify an order?
Edits allowed before processing; use account dashboard or call support for assistance.

[Gift / Personalization / Special Requests] Can I request gift wrapping?
Add gift wrapping at checkout for a small fee; include any special instructions.

[Reliability / Authenticity / Warranty] Are toys safe and authentic?
All items meet safety standards and are from verified brands with authenticity guarantees.

[Security / Payment / Privacy / Packaging] How do you package gifts?
Gifts are wrapped securely and discreetly to maintain privacy and surprise.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)