We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] How do I cancel a pre-order?
Pre-orders can be canceled anytime before shipping. Use your account or contact us.

[Gift / Personalization / Special Requests] Can I request gift wrapping?
Yes, add gift wrapping at checkout for an additional fee.

[Shipping / Delivery / ETA / Tracking] What is the ETA for holiday deliveries?
Order by December 15 for Christmas delivery. Track via your account.

[After-sales / Returns / Refunds / Exchange] Are there restocking fees for returns?
No restocking fees for returns within policy, but return shipping may apply.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)